Return & Refund Policy

At LOVE Fragrance, customer satisfaction is important to us. However, due to the personal nature of our products, certain restrictions apply. Please review our return and refund policy below before placing an order.

1. Returns

Due to hygiene and safety reasons, we do not accept returns on opened or used fragrance products.

We only accept returns in the following cases:

• You received the wrong product.

• Your item arrived damaged or defective.

In such cases, you must notify us within 3 days of delivery by emailing us at sales@lovefragrance.co.za with:

• Your order number

• Clear photos of the item(s) received

• A brief description of the issue

We will assess the issue and provide return instructions if your claim is approved.

2. Eligibility for Refund

Refunds will only be issued under the following conditions:

• The item is returned unused, unopened, and in its original packaging (if applicable).

• A valid claim for damage or error was submitted within the required timeframe.

If your return is approved:

• You will be refunded to your original payment method.

• Refunds are typically processed within 5–10 business days after we receive the item or confirm the error.

3. Items Not Eligible for Return

• Opened, used, or sampled fragrances

• Items returned without prior authorization

• Custom or personalized scent selections

• Gift cards or promotional items

4. Exchanges

We do not offer product exchanges. If you are unsatisfied or received the wrong item, please follow the return steps above for a refund (if eligible) and place a new order for the desired product.

5. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. To request a cancellation, email us immediately at sales@lovefragrance.co.za with your order number.

6. Shipping Costs

Unless the return is due to an error on our part (wrong or damaged item), shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

7. Contact Us

For any return or refund queries, please contact us:

Email: sales@lovefragrance.co.za