Privacy Policy

This Privacy Policy describes how LOVE Fragrance (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website or make a purchase.

By using our website, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

When you visit or interact with our site, we may collect the following personal information:

a. Personal Details:

• Name

• Email address

• Phone number

• Shipping and billing addresses

b. Order and Payment Information:

• Purchase history

• Payment details (processed securely through third-party gateways; we do not store card details)

c. Account and Profile Data:

• Login details (if you create an account)

• Scent preferences (if you complete our fragrance quiz)

• Wishlist or saved items

d. Technical Data:

• IP address

• Browser type and device information

• Pages visited, time spent, and referral sources

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Personalize your fragrance experience

• Improve our website and services

• Send order updates, promotional offers, and newsletters (only if subscribed)

• Respond to inquiries and support requests

3. Sharing Your Information

We may share your data with:

• Payment gateways (for secure transactions)

• Courier services (to fulfill orders)

• Trusted third-party services for marketing, analytics, and website management

We do not sell your personal information to any third parties.

4. Cookies and Tracking

Our site uses cookies to enhance your browsing experience and collect analytics data. You may disable cookies in your browser settings, but some features may not function properly as a result.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax and accounting).

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing emails at any time (via the unsubscribe link)

• Lodge a complaint with the Information Regulator of South Africa

7. Data Security

We implement appropriate security measures to protect your data from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: Sales@lovefragrance.co.za